Frequently Asked Questions

Membership & Account

Planning is important. We open reservations up to two weeks in advance. So, scoop those spots up, and plan your weeks accordingly. All we ask is that if you are not able to make the class, you cancel at least 8 hours prior. This allows us to make sure someone else gets their training in if they are on the waitlist. After 8 hours, we consider this a late cancellation, and you forfeit the class and will be charged a late fee of $24.

You may put your Membership on hold for any reason for a minimum of one (2) weeks. One (1) month up to a maximum of two (2) months (a “Freeze”) for injury. To extend a freeze for injury for a longer period of time we would require a doctor's note. A Freeze is effective only upon advance written notice to the Club, which notification shall include the period of time to which you request the Freeze apply. In no instance shall a Freeze apply retroactively. During a Freeze, you may not use the Club’s facilities or services or participate in classes. You will not be billed during your Freeze. Payments shall resume upon the expiration of your Freeze. Your Membership Expiration Date (as that term is indicated in your Membership Agreement) will be extended by the amount of time of your Freeze.

Memberships are the first step along your journey to really making a change. They are your way of making a commitment to Alpha and yourself. Decide how many times a week you can come and buy a membership to match. Memberships are recurring but there is no commitment upon sign up. 

 Our unlimited package is the best bang for your buck.

Do us a favor, try the basics first: Try logging out and logging back in If you’ve forgotten your password, Mariana Tek can walk you through setting a new one. Make sure your credit card is still valid. Still stuck? Text us or stop by the front desk we would be happy to help!

We use MarianaTek to power our class bookings. Log into the Alpha Fit Club App and look under PASSES.

It’s simple – just head to our Book A Class tab or download our app and select the location you’d like to book a class at. Then select your class and click ‘Book’ — the scheduler will walk you through the rest of the booking process.

Gym + Workout

Alpha Fit Club is a group fitness concept focused on helping you become the best version of yourself, in and out of the gym. Our workouts, and our community, serve as a catalyst to becoming the person you were meant to be. Our Circuit-style workout consists of 6 stations and the perfect blend of high-intensity cardio and total body strength training. No class is ever the same. Workouts are built to accommodate and challenge every level of fitness while keeping you healthy and injury-free. Classes are kept smaller than your traditional group classes and are led by one of our dynamic coaches. The difference is in our WHY. Alpha Fit Club was created to bring out the best in one another. Simply put – we care. It’s the people within Alpha that make all the difference.

Our favorite members are those just beginning their fitness journey. We welcome beginners with open arms and have dozens upon dozens of success stories that showcase just how transformative the Alpha experience can be for those in need of a kick start to their fitness. To make the most of your first class, we ask you to arrive 15 minutes early so we can give you a walk-through of the space and introduce you to your instructor. Each Alpha Fit Club session is constructed within the framework of a greater picture – meaning each workout fits within our progressive programming and is built to accommodate every level of fitness. It’s our job to push you (or hold you back in some cases) but you set the tone and determine how hard each workout will be. We’re striving to become the best version of ourselves, it’s you versus you.

We recommend four classes per week as an optimal number, with three classes per week at a minimum if you are committed to seeing real change. We would be doing our members a disservice if we recommended coming every single day. These workouts are challenging, and we suggest listening to your body, resting, and letting your body repair and grow stronger.

Most days, the workout has what we call, ‘an emphasis’. This means we focus on a part of the body or a type of movement while making sure we cover all our bases. It is a total body workout that fits within the framework of a larger program, hence why consistently showing up is key!

Class + Reservations

If you are outside the 8-hour no-cancellation window, you can always move to another class that’s not already sold out. If you need to move your appointment – please text your location before your scheduled reservation to be moved to another time.

Most of our classes sell out. If the class you want is full, you can get on our waitlist. As people cancel, you will be automatically added to the order you have signed up for. If you secure a spot off the waitlist 8 hours in advance – we will notify you by email. Waitlist will continue to move till 5 minutes before class. If you get into a class off a waitlist consider that a reserved spot. If you do not show up, no-show fees do apply.

Kind of. If it’s your first time – we require you to be there 15 minutes before class at a minimum so plan accordingly. In addition, some classes book out in a heartbeat, so you should really check ahead of time to check out if there’s space.

You can do this by downloading the app and checking if the class is full.

We want to be fair and honest – always. We take a ton of time and consideration into the programming and planning of each class, from the music to the stations to introducing new members etc. We ask that you are ON TIME. If you are more than five minutes late to the warm up, you will NOT be permitted entry. A proper warm-up is essential and missing out on that component could prove dangerous and result in injury.

Two weeks with a regular membership. 30 days with a VIP membership

If you book a class under your membership and don’t show up, we charge you a no-show fee of $36. If you have a class package, unfortunately, you lose your class. We know you’d never miss class on purpose, and we’ll be bummed not to see you there.

You have several options – you can buy a class pack or sign up for a membership, depending on the level of commitment you’re ready to have with us. We offer a 4x and 8x per month membership. If you aren’t ready to make us a consistent part of your weekly fitness routine or live too far away, our class packs are an awesome way to get involved. If you’re ready to reach your goals faster, we offer various levels of membership: base, unlimited, and VIP. Decide how many times you can commit per week and sign up for a membership that matches your goals.

We do – the first class is free! We’ve always felt as though you should get a taste of what Alpha is all about before having to make a purchase. It’s like test-driving a car. And we want to roll out the red carpet for you.